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Minimum wholesale/Bulk
Total amount of the order must be at least a minimum of US $250 (excluding freight).
DROPSHIPPING- Wholesale only!
This option is available at no additional cost! However, full information about the customer will be required and a minimum order of $250 must still be fulfilled per drop ship. Please indicate in the final submission stage, in the comment(s) area that you wish to drop ship that particular order
CANCELLATIONS
Customers, who wish to cancel their entire order after the sales processing has begun, will be charged a 30% restocking fee. If customers wish to cancel only a few items (and sales processing has begun), they will not incur extra penalty fees. However, partially cancelled orders will experience a sales order processing delay.
RETURNS
Customers who wish to return their merchandise because they are simply not satisfied with the item(s) may do so within 30 days from the date of purchase. However, customers will (at their discretion) bear the cost of return shipping and a 35% restocking fee.
* Please Note: returns will not be accepted without prior contact or authorization from us.
*Intimate apparel, such as Lingerie items and novelties not case sealed are non-refundable!
ESTIMATED DELIVERY TIMES
Shipping transit time depends on proximity to California for most of our products, as shown in the following chart:
East Coast An estimated 6 business days
Midwest An estimated 4 to 5 business days
West Coast An estimated 2 to 3 business days
International Due to recent changes with USPS international shipping options, all orders may only be sent via priority service (which now takes orders approximately 2-3 weeks to arrive).
INTERNATIONAL SHIPPING –Wholesale & bulk orders only
Julena’s Gifts & Collectables LLC proudly ships orders that meet and exceed our $250 purchase minimum wholesale/bulk orders throughout the world! However, we cannot provide International customers a freight estimate and are not responsible for any additional charged that may apply. All orders are insured and require a signature upon delivery of an adult 18 yrs or older, this means we do not ship to countries where we are unable to knock on doors and receive a confirmation of delivery.
ORDER TRACKING
You may keep track of your order(s) using the tracking number for UPS/FedEx or other providers used, which will be sent to your email following your order been shipped from our warehouse.
ORDER DELAYS
Shipment of orders may be delayed if:
• We do not have complete information or proper delivery instructions.
• We do not have complete payment.
• Customers make additions or deletions to their order(s).
This will extend the processing time by at least 1 business day.
• Customers cannot be reached during the final processing stage to confirm details.
• Unforeseen emergencies or natural disasters occur.
• The order is submitted during peak or holiday seasons.
PAYMENT TERMS
Payment Methods for U.S. Customers
We accept major credit cards (Visa, MasterCard or Discover), wire transfers, money orders, Pay pal & Google checkout.
Payment Methods for International Customers
Customer's outside of the U.S. may pay using a credit card (like Visa, MasterCard, Discover & American Express) or PayPal if supported & Wire Transfer. If a payment is made using a credit card, you will need to supply a photocopy of the actual card and photo identification (such as a driver's license or passport). Every customer is responsible to know his or her own country's limitations and policies.
PRICING AND PACKAGING
All items are sold either in full case packs or when available in the smaller inner case packs, at the indicated prices. We do not open inner/case packs to repackage into smaller quantities to sell or provide item samples. There are absolutely no exceptions!
Prices listed on our website generally match those in our showroom, but may vary. Julena’s Gifts & Collectables LLC reserves the right to make changes to the selling prices at any time without prior notice.
CLOSEOUTS- All of our closeout sales are final, no exceptions.
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